在我们平凡的日常里，我们使用上道歉信的情况逐渐增多，道歉信可以帮助我们表示遗憾和歉意，表明愿意补救的愿望，提出建议或安排。那么一般道歉信是怎么写的呢？以下是小编整理的初二英语的道歉信，仅供参考，大家一起来看看吧。
Dear Ms Winston：
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
I just returned from vacation this week and found your file in my in—basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes，which might have resulted in your letter being overlooked.
Consequently，I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
Because of this serious oversight，and as a testament to our appreciation of you as out customer，we are going to provide you with your first three months of high speed service for free charge. There fore，your account will not be billed until June of this year.
Ms. Winston，let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don't hesitate to call me at.
Yours in service，
Tony
Dearest mother：
How are you and dad doing？I hope my letter will ease the disappointment you must be feeling after I called you to say that I will not be able to go home for Christmas holidays.
I am so sorry to miss the family dinner on Christmas eve this year. I have a ton of requirements to finish before the year ends and I could not afford to have a vacation this year.
I will simply spend Christmas eve with friends here and then go back to the college campus to work on my project and other documents I must submit on the first week of January.
Don't worry，this is but a small sacrifice for us to make so that I finish my studies soon. I know you will be delighted come graduation day and I will do my best to graduate with honors. I will miss you all！
Love，
Oliver
Dear John：
I am eagerly looking forward to your visit to our city. After all these years of writing to each other，I can not wait to see you. However，I regret to inform you that I will not be able to meet you at the airport on time.
The reason is that your flight will arrive early in the morning，and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge？You can have breakfast while you wait.
By the way，as we have never met I must tell you home to identify me：I am of 165cm tall and have a long hair. In addition，I will wear a white skirt and carry a China Daily at hand.
Hope we can meet soon.
Sincerely yours，
Alice